Tournament Payments

When a division has an entry fee, each player pays their OWN entry fee plus a $5 registration fee, through Stripe — the same secure checkout used by millions of businesses. Dink+ never sees your card number.
At registration you choose 'Pay my entry fee' (your partner pays their own) or 'Pay for both of us' (great for couples — you cover both fees in one checkout).
If you register a partner who isn't on Dink+ yet, we email them a link to create an account and pay their share. Add their email when you register.
Your team is confirmed once BOTH players have paid. If only one has paid, the team is held as pending until the other pays (or signup closes).
If you close checkout without paying, your spot isn't held long — just tap Pay your entry fee to try again. Stripe emails you a receipt.

Entry-fee refunds are handled by the tournament organizer — reach out to them directly (their facility is listed on the tournament page).
The $5 registration fee is non-refundable.
If you withdraw before the tournament starts, let the organizer know so they can process your refund.
A refund lands back on the card you paid with, usually within 5–10 business days.

Connect a Stripe account once in Settings → Facility → Payments. Stripe handles bank linking, identity verification, and payouts.
Set an entry fee PER PLAYER on any division in your tournament settings — each player pays that fee when they register. A team confirms once both players have paid; your entrants list shows a per-player count (e.g. 1/2 paid) that collapses to PAID when the team is complete.
Entry fees go directly to your Stripe account, with automatic payouts to your bank on a rolling schedule (typically 2 business days after each payment once your account is established).

Each player is charged your entry fee plus a $5 Dink+ registration fee in one payment. The $5 goes to Dink+; Stripe then deducts its standard card-processing fee — 2.9% + 30¢ per payment for US cards — from the total charged, and the rest stays in your Stripe account.
Example: you set a $75 entry fee. The player is charged $80.00 ($75 entry + $5 registration fee). Dink+ receives $5.00, Stripe keeps $2.62 (2.9% of $80 + 30¢), and $72.38 lands in your Stripe balance.
Because Stripe's fee is taken from the whole charge, you cover roughly 15¢ of processing on the $5 registration fee. Price your entry fee with this in mind.
International cards add 1.5% and currency conversion adds 1%. Your exact rate is set by Stripe and shown in your Stripe dashboard; Dink+ does not mark it up.
If you refund a player, Stripe returns the entry fee to them but does NOT return its processing fee to you — a full $75 refund costs you about $2.62.

Issue refunds from your own Stripe dashboard (dashboard.stripe.com) — find the payment and click Refund.
To keep the $5 registration fee, issue a PARTIAL refund of the entry-fee amount only (Stripe leaves the registration fee with Dink+ automatically). Refunding the full amount returns the entry fee to the player.
Your entrants view flags any payment that needs a refund — e.g. a player who paid but whose team was later withdrawn, moved divisions, or over-charged. Refund those from your Stripe dashboard.
Card disputes (chargebacks) are handled through your Stripe dashboard, where you can submit evidence.
Questions about payouts, verification, or your Stripe account go to Stripe support, available from your Stripe dashboard.

Payment problems inside Dink+ (wrong fee shown, registration stuck after paying, missing PAID badge): email support@jrmsoftware.com with the tournament name and the email you paid with.
Card declined or checkout errors: these come from your bank or Stripe — try another card, or contact your bank.
Organizers: bank/payout/verification issues are fastest through Stripe support from your Stripe dashboard.

Need a hand? Email support@jrmsoftware.com and we'll help you get set up.