Help center 1
How scores reach DUPR
- When a tournament is marked as a DUPR event, every player must link their DUPR account to Dink+ before registering.
- Nothing is sent automatically. After the tournament is completed, the organizer reviews every finalized match on a Send to DUPR screen and submits them in a batch.
- Only tournament organizers can submit, correct, or remove matches on DUPR — players never submit their own scores through Dink+.
- Match dates on DUPR use the tournament's facility timezone, set by the organizer in the tournament's DUPR settings.
2
A score looks wrong
- Contact your tournament organizer first — they can correct the score in Dink+ and push the fix to DUPR from the same Send to DUPR screen.
- If a match was submitted that should not count (wrong players, duplicate, forfeit), the organizer can remove it from DUPR entirely.
- Corrections show up on your DUPR record after DUPR reprocesses the match — usually quickly, but it can take a little while.
3
Disputing a match or rating
- If your organizer can't resolve it, email support@jrmsoftware.com with the tournament name, the division, and which match is in dispute — we'll investigate the submission on our side.
- Questions about your DUPR account itself (login, profile, how ratings are calculated) go to DUPR support at mydupr.com — Dink+ only reports match results.
- If a match appears on your DUPR record that you never played, include your DUPR ID in your email so we can trace the submission.
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Contact us
- Email support@jrmsoftware.com for anything DUPR-related inside Dink+ — linking problems, submissions stuck in review, or scores that were reported incorrectly.
- Organizers: include the tournament name and the match in question; screenshots of the Send to DUPR screen help us move fast.
Need a hand? Email support@jrmsoftware.com and we'll help you get set up.